All courses are in person. Contact Cindi for your group's training!

Heart & Soul, LLC
Home
Course Offerings
FAQs
Training Center
Heart & Soul, LLC
Home
Course Offerings
FAQs
Training Center
More
  • Home
  • Course Offerings
  • FAQs
  • Training Center
  • Home
  • Course Offerings
  • FAQs
  • Training Center

eCard Helpful HInts

How do I use eCards?

On Atlas, there are several tutorials and other info to assist you with issuing ecards to your students.  Here is the link:  https://cpr.heart.org/en/help-and-support/ecard-guides-and-how-tos  

How do I get students to claim their cards?

Before class is over, tell students to look for an email from eCards@heart.org with the subject “your AHA eCard”.  They just need to click the link, create a security password and claim their card.  

What if they don't receive their card?

Remind the student to check spam and trash folders.  Verify that you have the correct email address for the student.  On your dashboard of Atlas, go to "eCards", then to "search eCards".  When the student comes up in the search, you can click "resend eCard".  You can change the email address there.

Name on card is misspelled. How do I fix it?

On your dashboard of Atlas, go to "eCards", then to "search eCards".  Type in the search criteria (I usually search by date).  When the student comes up in the search, you can click "edit" and make changes there as long as the student has not yet claimed their card.  If they did you will need to pay the "edit card" fee on the order ecards page so Heart & Soul can make the edit for you.  The student can also request the edit themselves on their ecard account.  There is no charge for this method.

How to submit a roster to Heart & Soul, LLC.

You can either use the AHA Roster form (see TC Forms page) or after issuing your eCards, click the "download" button before leaving the page.  Just add this info to that spreadsheet, save as the date, class type and your name and submit via email to Cindi@LearnCPRMN.com.

  • Name of course taught: i.e.: BLS Provider
  • Times of course : i.e.: 0900 - 1500   
  • # manikins used: i.e.: 3     
  • # students passed all skills/written: i.e.: 3     
  • Instructor Name: i.e.: Cindi Gervais   
  • Instructor ID: i.e.: HS 301010      

This statement must also be added along with the lead instructor’s signature and date:

“I verify that this information is accurate and truthful and that it may be confirmed. This course was taught in accordance with AHA guidelines.”


This can be placed anywhere on the form below the names of the students. This will serve as your roster. Please then send this file to me via email. Be sure to keep it as the original Excel format or Numbers format if using a Mac.

Be sure to add Cindi@LearnCPRMN.com to your accepted senders list so you don't miss out on important notifications!    

                                                                                                                                                                      

                                                                                          Copyright © 2017-2025 Heart & Soul, LLC - All Rights Reserved.  


Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DeclineAccept